FAQs

Reports

Do I need a municipal address to order a report?
No it’s not necessary to have a municipal address to order a report. Using our ‘Subject Property Locator” tool, you can find your site using either an address, street intersection, coordinates (lat/long or UTM) or you can upload a shapefile or CAD file to our map and draw in your property specifics. Allowing clients to find and draw-in their site will ensure better accuracy with reports and reduce potentially lengthy correspondence between Production Analysts and clients. Our online order form allows clients to append maps to their order so that we can locate the subject site. We can also complete reports based on coordinates (lat/long or UTM). In short you don’t not need a municipal address to order a report if you have a site map or coordinates to provide us with

When is my report due?
Our standard turnaround is 7 business days, with rush turnarounds of 4 business days and 2 business days available for a surcharge. If your order is placed before noon EST, the day you place the order is considered the first business day. If you forget your due date you can log into your account, go to the ‘Manage My Reports’ section and see the due dates of your pending reports listed there. Need your report sooner? ERIS now also offers Instant Standard Reports. If you are really in a bind and need your report faster, why not order our Instant Report? The only difference between our Instant reports and our regular Standard report is that the Instant report does not include a manual verification of records by one of our Production Analysts.

I need an updated version of an old ERIS report, can I get that?
Unfortunately we do not have the functionality to edit or update old reports. Each change, alteration or update is subject to a new report. Also our databases are differentiated by type and not year, so we search the whole database, rather than just selected years.

How do I get a quote for a customized report?
There are a few ways to get a quote for a customized report. 1) You can enter the request on our online order form. For this method simply select “Custom- Build-Your-Own” as the report type and then enter in the instructions for your requirements. 2) You can email us at info@eris.ca. Your request will be forwarded to the appropriate person who will then provide you with a quote 3) You can email any contact at ERIS and they will then forward the request to the appropriate individual. For all quotes, you will be sent a map of the study area and a price for the custom report. We will not go ahead until we have your approval for both the price and study area.

What is the difference between a BC Standard Report and a BC Standard Report Plus?
The BC Standard Report and the Standard Report Plus are essentially the same report with one major difference. With the Standard Report Plus an extra 500 metre (0.5 km) radius is provided listing all Site Registry records located within this distance. Furthermore, all Detail Reports are provided at no additional cost. So, for example, if there are 35 Site Registry records within 500 m, a client will receive all 35 Detail Reports pertaining to those records.

Additional Products

How do I find out when my Air Photos are due?
The process for ordering Air Photos is as follows. A client indicates they require Air Photos at the time of ordering using the ERIS order form. Within 2 business days a list of available air photos is emailed to the client. Once the client chooses and notifies ERIS what photos they require the turnarounds start to apply. The due date is calculated based on when ERIS receives a client’s selection of photos and not from when the order is placed on our website.

How will I know the date and scale of the Air Photos I purchase?
Each Air Photo will have a roll number on it. You can match that roll number with the roll numbers on the list of available photos that was sent to you to find out the date and scale of the photo.

What is the difference between a Land Title search and an Historical Land Title search?
A Land Title search provides information on the current owner and as many as 2-3 prior owners. Historical Searches cover longer periods of time and can go as far back as Crown Land. For Historical Title searches we ask our client for a budget and a time frame for which they require Land Title information. The budget information and timeframe greatly expedite the search.

Why do some Historical Land Title searches take so long to be completed?
In order to complete an Historical Land Title search it is necessary in most cases to retrieve the information in person at the applicable Registry office. Documents in these offices are available in paper format only. Sifting through these documents can be arduous, time consuming and takes skill. Therefore, finding the right title searcher to get the job done right is essential. ERIS subcontracts individuals and companies in different parts of the country to perform these searches, so you don’t have to. We understand that budget and time are fundamental to your project and we work with you to achieve this. Once a budget and quote are approved by you the search moves ahead quite quickly.

Which directories were searched for my City Directory?
All of our City Directory searches are completed at the National Library of Canada’s Archives. The specific directory that was searched for your site is listed at the top of the first page of the City Directory search provided to you.

Do I need to provide a municipal address in order to complete a City Directory Search?
Yes, City Directory searches require civic addresses in order to be completed. If you are aware that your property had a different address in the past, that information should be provided to ensure more accurate results. Clients are also required to provide adjacent property addresses for searches that include multiple searches (i.e. Site plus 5,etc.)

Website

My company orders from ERIS, do I still need to register?
Yes, our accounts are set up by individual not company. We will use your account to contact you if we have any questions or concerns about your order, to store all of your reports, and for invoicing purposes. For those reasons it’s important for each of our clients to have their own individual accounts.

I’m ordering for the first time. Do I have to pay by credit card or can I be invoiced?
All new ERIS customers are required to pay for their first few orders using credit card payment. Once our accounting department establishes that a company has good credit, a blanket account number will be assigned to that company and an invoicing option will appear on the ERIS order form. If you would like to know what your company’s blanket account number is, you can contact ERIS at 416-510-5204 or email us at info@eris.ca

Data

How frequently do you update your databases?
Updates to our databases vary between province and individual database. Some databases are updated monthly, quarterly, bi-annually or even annually in some cases. Updates depend mainly on when information is released from the federal, provincial or private governing body as well as on how frequently the information is updated by the source. For more information on a specific database, click here to visit our Databases page.